Almost all items purchased online can be returned. You can return the items within 14 days after delivery, making sure the package is sufficiently post stamped, in the original packing, with all labels attached, unused and unwashed. You are responsible for the costs of returning unwanted items. When your return an item we will, after receiving the return delivery, refund the purchase amount as soon as possible, but no later than within 30 days.
Unfortunately we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order.
If you wish to receive a different item, you can place a new order and return the unwanted item to us.
Products need to be returned within 7 working days after delivery. Please be aware that items can only be returned if they are in the original sate, unwashed and not worn, with all labels attached and intact, in the packing in which you have received it.
Pleas make sure the return tag is not removed and still attached with the original rip tie to the item. Otherwise we will not accept them and proceed with your refund.
METHOD OF RETURNING
To return a product you will have to log in to your account and select ‘Request a return’ from the ‘My Orders’ section and follow the instructions. After that you can send your package to 9Straatjesonline, Keizersgracht 241, 1016 EA Amsterdam. Make sure that you stamp the package correctly; otherwise we will not accept it.
The following items cannot be returned:
• Items which are not in the original state and/or packing
• Items that have been worn/used.
• Underpants (for hygienic reasons)